1. Estimates and repairs will be handled on a first-come, first-served basis. We strive to provide an on-the-spot estimate, however due to the complicated nature of most modern electronics, we will often need to open the device and examine it thoroughly. In this circumstance, we will provide an estimate within 24 hours upon reception of your device.
    “An estimate as required (Section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento 95814.”
  2. We provide free estimates on all standard services, however some non-standard repairs might require a quoted diagnostics fee due to the difficult, time-consuming, or technical nature of the diagnosis.
  3. For customers needing an expedited repair, an additional fee is charged based on our current job volume and the complexity of the repair. Expedited Service guarantees that your device is moved to the top of our repair queue and that your device is looked at and serviced before any other non-expedited device. It is not to be taken as a contract, guarantee, or promise for any specific time frame when service on your device is completed.
  4. In order to provide Service, a San George Electronics Agent must receive full access to the device to be serviced and your consent and cooperation to enter and access your residence or business. We will also require a safe working environment, working space, and electrical power. If a San George Electronics Agent arrives at the scheduled service time and determines that he/she does not reasonably have the access, cooperation, or safe working area required, then services may be denied.
  5. Due to parts shipping being beyond our control, our service completion estimated time is a best guess. If you would like to hold on to your device until parts come in, a non-refundable deposit of 50% of the cost of the ordered parts will be required.
  6. San George Electronics does not guarantee the security or integrity of your data. While we take every precaution possible to make sure your data is not affected, we cannot assume liability for any lost data as a result of services performed by San George Electronics. If we are aware that a procedure may result in loss of data, we will inform you of the possibility and offer to backup your data at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to backup any important files and documents before you turn in your device for service.
  7. We may call, text or email you at any phone number or email address you provide us to inform you about the status of your support or service.
  8. Some services performed by San George Electronics may void your manufacturers warranty. Always check with your manufacturer to see if your device is still under warranty before turning it in for repair. By accepting service from San George Electronics, you understand and agree that we are not held liable for voiding your device(s) manufacturer warranty.
  9. If the resolved problem repeats within 60 days of service, we’ll attempt to repair again at no extra charge to you. Any parts used to service your device(s) can be returned within 30 days as long as they’re in the original condition. The guarantee does not cover issues that may develop within the 60-day period that are not related to services performed or the original issue or symptom repaired.
  10. We do not offer warranties or guarantees, explicit or implicit, on any of the following:
    • Any service using parts not purchased through San George Electronics
    • Any software issues, including virus removal
    • New symptoms/issues not directly tied to the original service within the 60-day warrantee period
    • Installing new hardware or modifying existing hardware within the 60-day warrantee period; this voids the San George Electronics Limited Warranty.
    • Recurrence of original symptoms or issues caused by user error or negligence during the 60-day warrantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on or liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware); this voids the San George Electronics Limited Warranty.
  11. If your device is physically tampered with or damaged within the warranty period, the San George Electronics Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at the time of original repair, attempts to open or modify the device, or any other action, accidental or intentional, that could cause our repair to fail.
  12. San George Electronics will generally not use any parts that were not purchased by San George Electronics because of our inability to verify that the parts are functional and compatible with your device. Any replacement parts not supplied by San George Electronics are not covered by any warranty; by providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the San George Electronics Limited Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.
  13. Due to our limited storage capacity, we will not hold on to any device for more than 30 days after we contact you to reclaim it. If we do not hear from you after that time period, we will consider your device abandoned, and it will become the property of San George Electronics. We cannot guarantee that your equipment will not be discarded after the initial 30-day period, so it is critical that you reclaim your equipment back on time or make arrangements with San George Electronics to store your equipment for a reasonable time period until you can pick it up.
  14. San George Electronics accepts all major credit cards, checks and cash. We do not require upfront payment for estimates and diagnosis, and will not ask you for a deposit unless we need to order parts and you elect to hold on to your device until parts come in, or if we need to order specialized parts for data recovery. Payment is due after you get your device back and determine that the issue you brought it in for has been successfully resolved. San George Electronics does not accept payment plans; please have the full service fee ready upon receiving your device back.
  15. Limitation of service:
    We shall not be liable for any failure or delay in performance due to any cause beyond our control. We may refrain from providing the service and instead refund your payment, wholly or in part, on the basis that the minimum system requirements are not met or if your technical needs or other requirements are unusual or extensive and beyond the scope of these Terms, as determined by us.
  16. Limitation of liability:
    TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM OUR OBLIGATIONS UNDER THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY CAUSED BY OUR GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT OR FRAUD.